- President, Applied Radar Inc.
I truly did appreciate the courteous and professional care that I received from Jet Center during the pre-buy inspection and the subsequent repairs and modifications. I could tell just by watching your guys during the pre-buy that they take a lot of pride in their work. Everything was ready for the pick-up on Sunday and was well documented.
Gary, Ann forwarded a package to me from you. I must say Jet Center Medford is the first and only shop to do that. Once again you stand above the rest. I could only wish shops like yours to be located up and down the east coast and CA. (most of our clients are from these locations) It has been a pleasure working with you and I know Isaiah thinks the same. Actually the whole Savvy team is talking about you and Jet Center Medford. I will be sure to make note of Jet Center Medford on COPA. I think a nice posting of Savvy's experience is in order. I just might have to move to Oregon, right next to the chocolate factory. Have a wonderful weekend,A&P/IA, Account Manager, Savvy Aircraft Maintenance Management, Inc.
Hi Gary: Got your call the other day while I was out on the road. The install of the new exhaust went perfect. Your man Jeremy did a very quick and professional job. You can feel good about his level of skill and ability. Thank you (all) so much for the rapid response to accommodate our schedule. I and my associates do appreciate it very much.President / CEO, C&K Market Inc.
On July 3rd 2009, I was flying my Canadian Cessna 172 (VFR) with my hubby to Redding, California from Vancouver, BC. 35 miles north of Medford, the Ammeter showed a negative charge. I turned the alternator off as per the POH, and decided to land in Medford to check it out. The front desk (Judy?) woman ran out and greeted us with a red carpet and I was awed. It was a royal treatment I appreciated but this was upstaged by the kind and quick willing service from Torrence George, the mechanic who was almost packing up to go home to celebrate the 4th of July. He stayed back for me and helped figure out what was wrong and immediately went to work overtime to help us. A rental car was arranged for us so we could continue to Redding to celebrate Independence Day with our American friends. Torrence even worked over the holiday to order an alternator and flew it in and installed it for us so we could leave on Sunday, July 5th before the bad weather came over the Cascades. Without his willingness to help us we might have been stuck in Medford for a week. We arrived home on Sunday evening just in time to see the wet foggy weather moving into Vancouver. We are safe and had a very good holiday despite the expensive experience. We understand we had to pay overtime, call out time, and special delivery of the parts. Thanks, Torrence!!President, Cobalt Aviation
Dear Danny, I want to thank you and your organization for the first-rate support you provided me recently. I was forced to land in Medford when my Mooney's engine quit in a flight from my home base in Eugene. You diagnosed and repaired the damaged cylinder. Later I noticed an increase in oil consumption and traced the problem to the repaired cylinder. You again diagnosed and fixed the problem. This service was provided willingly and at no additional cost to me--a full three years after your original repair work! My thanks to Gary Hudnall and his crew. You stand behind your work, and I salute your commitment to quality service and readiness to support your customers. I will not miss an opportunity to recommend your service to other pilots.
Hello Gary: Thanks for your time and advice yesterday. It has been a crazy week, and I'm setting out on day 8 today with a milk run to Palm Springs and back. I will get to sending you a picture of our panel this weekend. This project is in the early stages of development, but with the new found limitations of our trusty Free Flight GPS becoming more visible every day, I will be presenting the whole enchilada for approval very soon. I know your schedule is loaded so don't put something important off to prepare my quote, but also know that I am not a tire kicker. I am genuinely going to get this work done, and I was extremely impressed with the entire operation at Jet Center MFR. From the line crew, to the front desk, to your end of things, all efforts executed professionally, and efficiently. Good Job to all. Thanks again. Talk to you soon.Kelleher Corporation
Gary, a quick word about the good service we received at Jet Center the other day. We taxied up, shut down, and were immediately met by a representative from your shop. I mentioned that Richard was to perform an inspection as required by a Service Bulletin. Within 5 minutes a very busy Richard appeared, ready to open the appropriate panel and inspect. The entire process took no more than 15 minutes. Bottom-line... we appreciated the professional and efficient service your shop offered. Thank you. Best Regards,
Danny George, just wanted to say Thank You! We really appreciated you letting us borrow your personal vehicle when we were at your location in February. You have the attitude in business we should all strive for. Thank you,Les Schwab Travel Dept.
I simply wanted to take this time to thank you for your extraordinary hospitality, assistance, communication and professionalism during our stay with you in Medford. You and your team expeditiously arrived in Roseburg (RBG) and helped us evaluate our overall situation and wasted no time in getting directly to the point and 84GC safely out of RBG and down to your facility at MFR in order to get right to work. I would like to point out that the two gentlemen who came up to us were pleasant, professional and thorough. When we arrived at MFR, we were met by you and the rest of your team in the same manner as the two who came to us in RBG. You all got right down to business and, within a relatively short amount of time, were able to identify our primary problem and go above and beyond normal operations to get rectified. In addition, your team also accepted a few other general maintenance issues which were due, as well as recognizing other items that need to be addressed in the near future. Thank you once again for your assistance. Respectfully,
Gary, The flight home went well. I want to thank you and your staff for your help and the great treatment I received. Thank the staff for me. Also, thank the person who put the kind note in the plane with the jacket from the Jet Center. It fits perfectly.
Gary, I want to thank you and your team for the professional work you did on N5030S. The airplane was squeaky clean when I retrieved it and everything was reassembled to working conditions. I particularly liked the jacket touch! Again, thank you very much for your help!
Gary, Plane ran great coming home, heater works. I was very impressed with how nice the plane looked when we picked it up. Thanks again.
As for my arrival in KMFR, Andy was waiting for me when I arrived. He was very courteous, professional and helpful. He had the keys waiting for me and helped me to get 91FR out of the hangar - he was a real class act and I appreciated his help.
You probably hear this a lot, but I am very comforted that you are taking care of my plane. There is just no one local that I trust. Thank you so much for taking care of things!
Gary, I was surprised when I found my books, battery minder, etc. and discovered a very nice shirt. Size is right. Thank you very much. Also, that nice clean plane got an extra 5 kts and ran oh-so-smooth. Thanks for all!
While our experience in aviation was one filled with frustrations and heartaches, our relationship with Jet Center-Medford in general and with you in particular was a true bright spot. You dealt with us honestly, ethically, professionally and with infinite patience. For that, we will always be grateful. If there is ever anything that we can do for you, please do not hesitate to contact us, be it for a reference for a potential customer, or just a ride to town. Sincerely, and with thanks,Del Norte Ambulance, Inc.
Gary, the airplane got home safely and is back in my hangar. I appreciate all of your work on the project and think it will be a very nice airplane after a serious amount of TLC. I'd be happy to be a referral any time you need as I thought your communication, timeliness, and transparency during the inspection were as good as any in the business.Cerretani Aviation